Our Refund policy for Courses & activities
All Booking’s/purchases of Diving Courses and Day Trips are subject to re-confirmation within one business day after purchase (refund policy), customers will be fully refunded if the orders cannot be confirmed.
Diving courses and activity deposits cannot be refunded – After courses or activities are booked there are costs for materials and registrations with PADI, SDI or TDI which we cannot recover. Other unrecoverable fees include Instructor or Divemaster fees, food for the boat, staff, and boat joining fee.
- Cancellations of certification Courses for any reason will incur a penalty of 25% per person, and minus any transaction fees we paid to payment processors.
- Cancellations received within 14 days of departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 3 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit the entire payment.
Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every effort to maintain the normal operation.
There is 6% (minus any transaction fees we paid to payment processors) handling fee add-on to the above penalties.
Re-schedule your booking
You are allowed to re-schedule your booking only once during a period of 6 months. If you need to cancel or re-schedule the course after these 6 months, the deposit is invalid and you will need to pay a new deposit.
In the event of cancellation once you are in Koh Chang and you have started the course/activities, if you decide to stop for whatever reason, the amount due needs to be paid in full.
We do let you re-schedule new dates for the cancelled course/activities within 6 months. The total course price doesn’t need to be paid in full but only the boat fees of the remaining course days.
Equipment & parts
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened.
All personalized & customized products bought on changdiving.com are exempt from being returned.
All types of goods not bought on changdiving.com are exempt from being returned.
To complete your return:
Send an email with a clearly stated refund request to [email protected].
Send back the item to:
Chang Diving Center Co., Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad,
Thailand
Don’t forget your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refund policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
There is often some processing time before a refund will appear in your bank statement.
If you’ve checked with your bank and you still have not received your refund yet, please contact us at [email protected] – we’re always happy to help.
Items on sale
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and mail your item to:
Chang Diving Center Co., Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad
Shipping
To return your product, send us an email at [email protected] and mail your item to:
Chang Diving Center Co., Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over THB 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.