Refund policy

Courses & activities

Diving courses and activity deposits cannot be refunded. After courses and activities are booked there are costs for materials and registrations with PADI, SDI or TDI that we cannot recover.

14 days notice: If you have paid for a course or activity in full we will refund 75% of the total cost, minus any transaction fees we paid to payment processors.

5 days notice: As above, but the refund amount is 50%.

Equipment & parts

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened.

All personlized & customized products bought on changdiving.com are exempt from being returned.

All types of goods not bought on changdiving.com are exempt from being returned.

To complete your return:
Send an email with a clearly stated refund request to [email protected]

Send back the item to:
Chang Diving Center Co.,Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad,
Thailand

Don’t forget your receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

There is often some processing time before a refund will appear in your bank statement.

If you’ve checked with your bank and you still have not received your refund yet, please contact us at
[email protected] – we’re always happy to help.

Items on sale

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and mail your item to:

Chang Diving Center Co.,Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad

SHIPPING
To return your product, send us an email at [email protected] and mail your item to:

Chang Diving Center Co.,Ltd
21/17 moo 4 Klong Prao Beach
23170 Koh Chang, Trad

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over THB 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.