Privacy Policy
Chang Diving Center Co., Ltd. ("we", "us", or "our") operates the website changdiving.com (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Service. By using our Service, you agree to the terms outlined in this Privacy Policy. If not otherwise defined herein, capitalized terms have the same meaning as in our Terms and Conditions.
1. Information We Collect
Personal Data
We may collect personally identifiable information ("Personal Data"), including but not limited to:
- Name (first and last)
- Email address
- Phone number
- Postal address
- Booking and transaction data
- Certification details (if applicable)
- Health declarations related to diving safety
Usage Data
When you access our Service, we may automatically collect technical data including your IP address, browser type, time and date of your visit, pages viewed, referring URLs, and other diagnostic information.
Cookies & Tracking Technologies
We use cookies, pixels, scripts, and similar tracking technologies to analyze usage, improve user experience, and manage preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of certain parts of our Service.
- Essential Cookies: Required for site operation.
- Preference Cookies: Store language and display preferences.
- Analytics Cookies: Help us improve website usability and performance.
2. How We Use Your Data
We use collected data for the following purposes:
- To process bookings and coordinate logistics
- To send confirmations and updates about your activities
- To provide customer support and respond to inquiries
- To maintain safety records and compliance documentation
- To analyze website performance and user trends
- To improve our services and optimize user experience
3. Legal Basis for Processing
We process your Personal Data on the basis of your consent, the necessity of processing for performance of a contract, or for compliance with legal obligations (e.g., record-keeping for liability and training verification).
4. Data Transfers
Your information may be stored and processed in Thailand or in any other country in which our service providers maintain facilities. By using the Service and submitting your data, you consent to such transfer, storage, and processing.
5. Data Security
We use commercially acceptable measures to safeguard your data, including encryption, access restrictions, and secure server environments. However, no method of transmission over the Internet is 100% secure.
6. Data Disclosure
We may disclose your Personal Data in the following situations:
- To comply with a legal obligation or court order
- To protect our rights, safety, or property
- To prevent fraud or abuse of our services
- To external instructors for course verification and certification purposes
7. Third-Party Services
We may engage third-party vendors (e.g., email providers, analytics tools like Google Analytics) to assist in operating our Service. These providers are contractually obligated to handle your data securely and in accordance with applicable data protection laws.
8. External Links
Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies individually.
9. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age. Parents or guardians who believe their child has submitted data without consent should contact us for immediate removal.
10. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting obligations. Health-related and training-related documentation may be retained for regulatory or liability purposes.
11. Your Rights
You have the right to:
- Access and receive a copy of your stored personal data
- Request correction or deletion of inaccurate data
- Withdraw consent where processing is based on consent
- Object to processing in certain circumstances
Please send such requests to [email protected]. We may require proof of identity.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Revisions will be posted on this page with an updated “Effective Date.” Continued use of the Service after changes constitutes your acceptance of the new terms.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Address: 21/52 Moo 4, Klong Prao Beach, Koh Chang, Trat 23170, Thailand
14. Language Versions
This Privacy Policy is published in multiple languages (English, German, Thai) for the convenience of our customers. In the event of discrepancies or interpretation conflicts, the English version shall prevail. All translations are provided in good faith to ensure transparency, but are not legally binding.
