Our Refund Policy for Courses & Activities
All bookings/purchases of Diving Courses and Day Trips are subject to re-confirmation within one business day after purchase. Customers will receive a full refund if the booking cannot be confirmed by Chang Diving Center.
Deposits for diving courses and activities are
non-refundable.
Once a course or activity is booked, costs are incurred for
materials, eLearning registrations, and administration, which
cannot be recovered. Additional non-refundable costs include
instructor/divemaster fees, boat operations, and staff expenses.
Cancellation Policy:
- Cancellations of any certification course will incur a 50% penalty, minus any transaction fees.
- Cancellations made within 14 days of the scheduled activity will incur a 50% penalty.
- Cancellations made within 7 days of the scheduled activity will incur a 75% penalty.
- Cancellations made within 3 days of the scheduled activity are non-refundable.
- Unused services or no-shows are non-refundable.
- A 6% handling fee (plus transaction fees) applies to all cancellations.
Chang Diving Center reserves the right to cancel trips due to weather, mechanical issues, or insufficient participants. In such cases, affected customers will receive a full refund or an option to reschedule.
Re-scheduling Policy:
- Bookings can be rescheduled once within 6 months of the original booking date.
- If you cancel or fail to reschedule within 6 months, the deposit will be forfeited.
- If you begin a course/activity and choose to stop for any reason, the full balance is still due. However, you may reschedule within 6 months, paying only the boat fees for the remaining course days.
Equipment & Parts Refund Policy:
- Items must be unused, in original packaging, with seals intact.
- Customized or personalized items are non-refundable.
- Items not purchased directly from changdiving.com are non-refundable.
- Returns require prior authorization via email to [email protected].
- Return shipping is at the customer's expense and non-refundable.
Refund Processing:
Once returns are received and inspected, refunds will be processed back to the original payment method. Processing times vary by bank; if a refund is delayed, contact us at [email protected].
Exchanges:
Exchanges are only provided for defective or damaged items. Email [email protected] for assistance.
